Privacy Policy

Last Updated: October 22, 2025

Welcome to Smart Wheel Telematics (“Smart Wheel shop”, “we”, “our”, “us”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Shopify store, WordPress website, or use any of our Smart Wheel GPS Tracking and related services (collectively referred to as the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

Smart Wheel Telematics operates:

• The Smart Wheel Shopify Store for eCommerce transactions; and

   

• The Smart Wheel Telematics website and apps (including GPS tracking and connected products).

   

Our Services are powered by third-party platforms such as Shopify and WordPress, which help us provide a seamless and secure experience to you.

This Privacy Policy explains how we collect, safeguard, and disclose your information through these Services.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls in relation to personal information.

2. Definitions

• Personal Data / Personal Information: Information that identifies or can reasonably be linked to you.

   

• Usage Data: Information automatically collected about your interactions with our Services (e.g. IP address, browser type, device ID, pages visited).

   

• Cookies: Small files stored on your device used to improve and personalize your experience.

   

• Data Controller: The entity that determines how and why your personal information is processed (Smart Wheel Telematics).

   

• Data Processor: A third party that processes information on our behalf (e.g. Shopify, hosting providers).

   

• User / Data Subject: The individual using our Services.

   

3. Information We Collect

We may collect and process the following types of information depending on how you interact with our Services:

A. Contact Details

Name, billing/shipping address, phone number, and email address.

B. Financial Information

Payment card details, transaction records, and billing data (processed securely by Shopify or third-party payment processors — we do not store card information directly).

C. Account Information

Username, password, preferences, and account settings.

D. Transaction & Shopping Data

Items you view, add to cart, wishlist, purchase, exchange, or return.

E. Communication Data

Messages or inquiries sent to customer support or via contact forms.

F. Device & Usage Data

IP address, device type, operating system, browser type, referring URLs, and activity logs.

G. GPS & Location Data (App Services)

If you use our GPS tracking or related mobile features, we may collect your location with your explicit consent.

H. Images, Files, and Contacts (App Services)

If permitted, we may access your camera, gallery, or contact list to enable specific app features (e.g., attaching images or sharing locations).

4. How We Collect Personal Information

We collect personal information:

• Directly from you: When you make a purchase, register, or contact us.

   

• Automatically: Through cookies and analytics tools.

   

• From third parties: Such as Shopify, payment processors, or marketing partners.

   

• From your device: When using GPS or other connected features.

   

5. How We Use Your Personal Information

We use the information collected for the following purposes:

1. To Provide and Improve the Services

    

   • Process transactions, fulfill orders, manage accounts, and deliver products.

      

   • Enable GPS tracking and app features.

      

   • Personalize and improve your shopping and service experience.

      

2. Marketing and Communication

    

   • Send you product updates, promotional offers, or news (you can opt out anytime).

      

   • Display relevant ads based on your preferences.

      

3. Security and Fraud Prevention

    

   • Authenticate your account, prevent fraudulent activity, and ensure secure payments.

      

4. Customer Support

    

   • Respond to your inquiries and provide technical or sales support.

      

5. Legal and Compliance

    

   • Comply with applicable laws, respond to valid legal requests, and enforce our terms and policies.

      

6. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Operate and secure the Services.

   

• Remember your preferences.

   

• Analyze usage for improvements.

   

• Serve personalized ads.

   

You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide Services and maintain your account.

   

• Comply with legal obligations.

   

• Resolve disputes or enforce our agreements.

   

Usage data for analytics may be retained longer for internal improvements.

8. Data Transfers

Your personal data may be stored or processed outside your country, including in India, the European Economic Area (EEA), or the United States, depending on where our service providers are located.

When transferring data internationally, we use recognized legal mechanisms such as Standard Contractual Clauses to ensure your data is protected.

9. Disclosure of Personal Information

We may disclose your information in the following cases:

• With Shopify, WordPress, and other service providers (for hosting, payment processing, analytics, etc.).

   

• With business and marketing partners to display relevant ads or offers.

   

• For legal compliance when required by law or government authorities.

   

• In business transfers such as mergers, acquisitions, or restructuring.

   

• With your consent or at your direction.

   

We do not sell your personal information for monetary gain.

10. Data Security

We implement appropriate measures to protect your personal data from unauthorized access, alteration, or destruction — including encryption, access control, and secure storage.

However, no system is 100% secure. Please use caution when transmitting information online and keep your account credentials confidential.

11. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access / Know: Request details of your personal information we hold.

   

• Correction: Request correction of inaccurate information.

   

• Deletion: Request that we delete your data, subject to legal requirements.

   

• Portability: Request a copy of your data in a structured, machine-readable format.

   

• Withdraw Consent: Opt out of certain data uses or marketing communications.

   

You can exercise these rights by contacting us at support@smartwheel.co.in.

We may verify your identity before processing your request.

12. Third-Party Websites and Links

Our Services may contain links to other websites or apps.
We are not responsible for the privacy practices or content of third-party sites.
Please review their respective privacy policies when visiting them.

13. Children’s Privacy

Our Services are not intended for children under 18 years of age.
We do not knowingly collect data from minors. If you believe your child has shared information with us, please contact us to have it deleted.

14. Relationship with Shopify and WordPress

Our Shopify store and WordPress website are hosted on third-party platforms.
These platforms may collect and process your personal data independently.
To learn more about their practices, please visit:

• Shopify Privacy Policy

   

• WordPress Privacy Policy

   

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
When we make updates, we will post the new version on this page and revise the “Last Updated” date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@smartwheel.co.in